Set & Stones offers refunds, exchanges or store credit within 30 days of delivery (sale pieces and customized styles are excluded). All fine jewelry (14k solid gold) purchases are only eligible for store credit. Please note that shipping fees and costs from the original order are not refundable.

To learn more about our return policies, please visit our Refund policy page for more information.

DISCLAIMER: Shipping fees and costs are non-refundable

If you're not satisfied with your order, Set & Stones offers refunds, exchanges or store credit within 30 days of delivery (fine jewelry, sale pieces, and customized styles are excluded). All items must be unworn with original packaging. Customers are responsible for all return shipping costs back to Set & Stones. 

Only items purchased from setandstones.com are eligible for returns or exchanges. Items purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased. 

To initiate a return or exchange, please contact us at orders@setandstones.com and provide your order number in your request.

Please note: Shipping costs are nonrefundable.

Returns will be processed within 3-5 business days of delivery at our studio. 

Once we receive and inspect your return, please allow up to 10 business days for the refund to reflect back on the original form of payment. In the case that store credit is issued, you will receive an e-gift card. After a refund is processed you will receive a refund confirmation email.

For exchanges, once the return is received, the new item will be shipped within 3-5 business days. 

Unauthorized returns will not be accepted and the customer will be responsible for return shipping.

All personalized pieces are made to order and require time for production before shipping. Please see below for production times:

Goldie Necklace

takes up to 5 business days before shipping. 

Cheyenne Necklaces

takes up to 3 weeks before shipping.  

Alice Necklace

takes up to 5 business days before shipping. 

Amelia Necklace

takes up to 5 business days before shipping.  

Rosie Bracelet

takes up to 5 business days before shipping. 

Multi Birthstone Necklace

takes up to 7 business days before shipping. 

Goldie Birthstone Necklace

takes up to 7 business days before shipping. 

Once your order ships, you will receive a shipping confirmation email with the tracking information.

For updates on your order, feel free to contact our team here.

For all custom inquiries please contact our team here.

Psst - If you are looking to add length to any bracelet or necklace, our Extenders are a great option!

All Personalized pieces are final sale as each one is custom made just for you!

As a golden rule, your jewelry should be the last thing you put on and the first thing you take off. 

By this, we mean your jewelry should be the last thing you put on after you get dressed, apply skincare or other beauty products, and the first thing you take off before you get undressed, exercise, shower or go to bed. 

To keep your jewelry looking like new, being proactive with regular cleaning is key! We recommend gently cleaning your jewelry with a clean and dry microfiber cloth to remove any build up from beauty/skin products, dirt, and oils that gradually cause gold and silver to dull over time. 

When not being worn, store your jewelry in a safe, dry place like a jewelry pouch or box. Store pieces separately to avoid damage.

Put your jewelry on after applying lotions and sunscreen, or spraying perfumes and hairspray. The chemicals in skin and beauty products can tarnish gold and silver jewelry.

Avoid wearing your jewelry in pools, hot tubs/spas, and the ocean. Harsh chemicals, like chlorine, commonly found in pools/spas are damaging and can cause your jewelry to tarnish or become dull. The salt found in ocean water is corrosive to metals like gold and silver and can tarnish your jewelry wearing down the shine over time. So if you do wear your jewelry swimming we would recommend rinsing with clean water to wash away the salt and chlorine.

Remove your jewelry before exercising and sleeping. The oils and sweat from your skin can be hard on your jewelry. Each person’s individual body chemistry varies and our skin’s pH can cause gold to tarnish over time. 

It’s especially important to care for your pearls to prevent any damage to this delicate gemstone and maintain its radiant iridescent shine. Avoid submerging your pearls in water. To clean, gently buff with a clean and dry microfiber cloth. Remove your pearls when exercising and sleeping. Avoid contact with sunscreen, lotions, makeup, and soap as these can significantly dull the shine of your pearls. 

We hope this care guide was helpful, if you have any questions feel free to contact our team here.

To keep your jewelry looking like new, being proactive with regular cleaning is key! We recommend gently cleaning your jewelry with a clean and dry microfiber cloth to remove any build up from beauty/skin products, dirt, and oils that can cause your jewelry to dull over time.

If your jewelry needs a deep clean, in a bowl of warm water mix in a pea size amount of mild soap and let your jewelry soak for a few minutes to help loosen any build up from beauty products, dirt, and sweat (be sure not to submerge any pearls). Rise each piece, then pat completely dry.

To remove tarnish spots, gently buff with a clean dry microfiber cloth.

Pearls should not be submerged in water nor cleaned with soap. Instead, gently buff your pearls using a clean and dry microfiber cloth.

While gold fill is durable and long lasting, we do not recommend wearing your jewelry in the pool or shower. Exposing your jewelry to water and chemicals will slowly leave your gold and silver looking dull and discolored. 

To maintain your jewelry’s longevity, we recommend removing it before swimming (oceans and pools aren't our best friends!) and showering. If you do wear it swimming we would recommend rinsing it with plain water to wash away the salt and chlorine.

The oils and sweat from your skin can be hard on your jewelry. Each person’s individual body chemistry varies and our skin’s pH in some instances can wear down the gold fill or plating causing slight discoloration.

To maintain your jewelry’s longevity, we recommend removing it before sleeping or exercising and regularly cleaning with a dry microfiber cloth or mild soap/warm water.

14k Gold Fill consists of a thick and durable outer layer of solid 14k gold that is pressure-bonded to a brass core. Gold fill is durable, long-lasting and a great affordable alternative to solid gold.

Gold over Brass, also referred to as Gold Plated, consists of a thin layer of gold that is electroplated to a base metal such as brass. 

Electroplated jewelry is more durable than traditional plated or dipped jewelry due the process of bonding the gold to the base metal rather than coating it.

Due to the natural variation in semi-precious stones and freshwater pearls, each piece is unique and may vary slightly from the image shown. We hand pick each stone/pearl, so we do our best to make sure each and every one is flawless.

It can, but when cared for properly Gold Fill can last you many many years! To help keep your Gold Filled pieces looking like new we recommend reading our Care Guide for the best tips and tricks.

Sterling Silver is vulnerable to tarnishing but tarnish spots can be removed by gently buffing with a clean dry microfiber cloth or with mild soap/warm water.